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Shipping & Returns

Shipping Policy

At Lumi Store, we strive to process and ship your orders as quickly as possible. Orders are typically processed within 1–3 business days before being shipped. Delivery times may vary depending on your location and the shipping method selected at checkout. Once your order has been shipped, you'll receive a tracking number so you can follow its progress.

Please note that delivery estimates are not guaranteed and may occasionally be affected by factors beyond our control, such as customs processing, weather conditions, or carrier delays. If you have any questions about your shipment, our customer support team is always happy to help.

Return & Exchange Policy

Your satisfaction is important to us. If you're not completely satisfied with your purchase, you may request a return within the period specified in our return policy, provided the item is unused, in its original condition, and includes all original packaging.

Once your return is approved and received, we'll inspect the item and process your refund or exchange according to our policy. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can resolve the issue quickly.

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